Using a "whitelist" to ensure helpdesk mail is delivered to Hotmail accounts

Hotmail (and other web mail services) can sometimes erroneously identify mail from helpdesks as "bulk" mail or spam. If mail sent from the Accentika Internet helpdesk is sometimes not being received, please check your bulk/spam mail boxes and "whitelist" the support email address. To do this with a Hotmail account, please follow this procedure:

Login to your Hotmail account, then click Options on the right upper corner,

Then click More Options in the drop down menu.

Click  Safe and blocked senders  under Junk e-mail and click Safe senders 

Messages from safe senders will not be sent to the junk e-mail folder.

Enter the "from" email address of the sender that you want to white list, in this case [email protected]

Then click the add to list button.


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Accentika Internet Ltd
CMS web design, SEO/SEM, web application and Typo3 development

Office Birmingham

Web design Birmingham, CMS integration, SEO

278 Birmingham Road, Birmingham B72 1DP

Tel: 0121 374 2485

Tel: 0345 869 9965

Office Malvern
Suite 204, The Darwin Rooms, 1 Worcester Road, Malvern WR14 4QY
Tel: 0345 869 9965

MWP Hosting is a trading name for the hosting business of Accentika Internet

Company number: 5396765
VAT number: 855605412