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At Accentika Internet we have developed several levels of web site service and continuity agreements for our clients and partners to ensure they get optimum support in their on-line activities, from regular backups through to a complete disaster recovery programme.

These service plans enable clients to determine the level of support they require and recognise that what might be a minor interruption to one business could be a disaster to another. Packages can include; system upgrades, telephone support, online helpdesk, online tutorials, site stats, hosting, backups and disaster recovery, website appraisal and ROI analysis.

Typically, support packages cover:

  • Dedicated email helpdesk, per client, managed by a helpdesk manager. Ticketing system logs queries and clients can view tickets and rate our response.

  • Telephone support

  • Daily off-site backups of database

  • Free bug-fixes for 12 months from code deployment.

  • All code stored in a version control system to control site development releases.

If you would like to know more about our support services please contact us.

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